Last updated: October 30, 2026
We want you to be happy with your patterns. Every purchase from Nouvra Studio comes with a 7-day money-back guarantee.
7-day money-back guarantee
If the patterns are not what our product page describes, email us within 7 days of your purchase and we will refund the full price. No complicated forms.
How to ask for a refund
- Email support@nouvrastudio.com from the address you used at checkout.
- Include your order number (it starts with #) and, if you like, a few words on what did not work for you.
- We reply within 2 business days and confirm your refund.
When you receive your money
Refunds go back to your original payment method. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days after we confirm the refund.
Digital products
Because our products are digital files that you can download and keep, a refund ends your right to use them. After a refund, please delete the files and stop using the patterns and videos. Download links in your order may be deactivated.
Commercial License
The Commercial License follows the same 7-day guarantee. A refund of the Luxury Bag Patterns book also cancels any Commercial License bought with it, because the license only covers the patterns in the book.
After 7 days
After 7 days from purchase, we cannot offer refunds, except where the law requires it. If you have a problem with a file, a link or a download, contact us at any time and we will fix it.
Fair use
We may decline a refund when there are signs of abuse, for example repeated purchases and refunds of the same product, or when files have been shared or resold.
Chargebacks
If something is wrong with your order, please contact us first. We answer every message and can usually solve it faster than a bank dispute.
Contact us
Nouvra Studio (operated by DIGISOFT LLC)
Email: support@nouvrastudio.com
Phone: +1 732-712-8746
Address: 117 S Lexington St, Ste 100, Harrisonville, Missouri 64701, United States